Smooth Transitions Terms & Conditions Effective Date: September 17, 2025

Acceptance of Terms and Scope

These Terms & Conditions ("Terms") govern your access to and use of Smooth Transitions Franchising LLC websites, landing pages, forms, and messaging programs (collectively, the "Services").

By using the Services or by opting in to receive SMS/MMS messages, you agree to these Terms.

Program Name and Description

(SMS) Program Name: Smooth Transitions Franchising LLC

SMS Program Program Description: With your consent, we send SMS/MMS messages related to your inquiry with Smooth Transitions, including appointment scheduling, confirmations, reminders, follow‑ups, and relevant updates about franchise opportunities. Message frequency varies based on your interactions with us. Message and data rates may apply. Consent is not a condition of purchase.

Opt‑In and Opt‑Out Instructions

Opt‑In: You may opt in by providing your mobile number and selecting the SMS consent option on our website or lead forms.

Opt‑Out: You can cancel the SMS service at any time by replying STOP to any message from us. Upon sending STOP, you will receive a final message confirming your unsubscribe status and you will no longer receive SMS messages from us.

Rejoining Instructions

To rejoin after opting out, sign up again through any of our opt‑in forms or other enrollment methods you originally used, and we will resume sending messages to you.

Help Instructions

For help with the messaging program, reply HELP to any message. You may also contact support at [email protected] for assistance.

Message and Data Rates; Frequency

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

Privacy and Data Sharing for SMS (A2P/10DLC Disclosures)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use‑case categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text‑message services.

Text‑messaging originator opt‑in data and consent will not be shared with any third parties, except for aggregators and providers of the text‑message services.

For additional details on how we collect, use, and safeguard information, see our Privacy Policy at: https://stfranchising.com/privacy‑policy

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Compliance With Industry Standards; Legal Compliance Note

We strive to operate our messaging program in accordance with applicable industry standards for U.S. A2P/10DLC messaging, including proper consent, opt‑out, and support workflows. We process personal information in accordance with applicable U.S. and Canadian laws. For Canadian residents, we handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), to the extent applicable.

Website Use; Prohibited Conduct

You agree not to misuse the Services. Prohibited conduct includes: attempting to interfere with or disrupt the Services; reverse‑engineering or bypassing security features; using the Services for unlawful, infringing, or misleading purposes; or submitting content that violates rights of others.

Intellectual Property

All content, trademarks, service marks, logos, and other intellectual property displayed on or available through the Services are owned by Smooth Transitions or our licensors. You may not use our intellectual property without prior written permission, except as permitted by law.

Disclaimers

The Services and all communications (including SMS/MMS) are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. We do not warrant that the Services will be uninterrupted, timely, secure, or error‑free.

Limitation of Liability

To the maximum extent permitted by law, Smooth Transitions and its affiliates, officers, employees, agents, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Services or from any messages you receive or fail to receive. Without limiting the foregoing, we are not liable for delays, failures, or misdirected delivery of any communications.

Indemnification

You agree to indemnify and hold harmless Smooth Transitions and its affiliates, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your use of the

Services or violation of these Terms.

Governing Law; Venue These Terms are governed by the laws of the state or province where Smooth Transitions Franchising LLC is organized, without regard to conflict of laws rules. You agree to the exclusive jurisdiction and venue of the courts located in that jurisdiction for the resolution of any dispute arising from or relating to these Terms or the Services.

Changes to These Terms

We may revise these Terms from time to time. When we do, we will post the updated version on this page with the revised Effective Date above. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.

Contact

For questions about these Terms or the messaging program, contact us at: [email protected]