Privacy Policy

Smooth Transitions Franchising LLC Privacy Policy Effective Date: September 17, 2025

1 . Who We Are and Scope

Smooth Transitions Franchising LLC ("Smooth Transitions Franchising LLC," "we," "our," or "us") respects your privacy.

This Privacy Policy explains how we collect, use, disclose, and protect information across our websites, landing pages, lead forms, and messaging programs, including SMS/MMS text messaging. By using our sites or providing information to us, you agree to the practices described here.

2 . Information We Collect

2.1 Information You Provide

Contact details: name, email address, phone number.

Business‑interest details: franchise opportunity inquiries, service requests, questionnaire responses, and notes from consultations.

Communications and preferences: your consent choices (email, phone, SMS), and message content you send to us.

2.2 Information Collected Automatically

Non‑personal information for statistical/operational purposes such as browser type, operating system, IP address, device and session information, and general site usage metrics.

2.3 Sources of Collection

Our websites and landing pages, embedded forms (including third‑party lead forms such as LinkedIn), scheduling pages, and direct communications (email, phone, SMS).

3 . How We Use Information

We use information to:

Respond to inquiries; provide information about Smooth Transitions Franchising LLC franchise opportunities; and deliver requested materials.

Schedule, confirm, and manage appointments, demos, and follow‑ups.

Send transactional and informational messages (including SMS/MMS where you have opted in), such as confirmations, reminders, or updates related to your request.

Operate, maintain, improve, and secure our sites and services; and comply with applicable law.

4 .Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and measure engagement. You can control cookies via your browser settings; disabling cookies may affect certain features.

5 . Mobile Messaging (SMS/MMS) Program

5.1 Program Description and Consent

When you provide your mobile number and opt in on our forms, you consent to receive SMS/MMS messages from Smooth Transitions Franchising LLC relating to your inquiry (e.g., scheduling, reminders, updates, and relevant follow‑ups). Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out at any time; reply HELP for help. You may also email [email protected] to update your preferences.

5.2 Use and Sharing Restrictions (A2P/10DLC)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use‑case categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text‑message services.

6 . How We Share Information

We do not sell or rent your personal information. We may disclose limited information to trusted service providers who operate our website, host and secure data, support scheduling/communications (including messaging platforms), or otherwise help us deliver the services you request. We may also disclose information when required by law or to respond to lawful requests by public authorities.

A2P/10DLC sharing disclaimer:

All the above categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text‑message services.

7 . Your Choices and Rights

Email marketing: unsubscribe using the link in any marketing email.

SMS/MMS: reply STOP to opt out; reply HELP for help; or email [email protected] for assistance.

Access/Update/Delete: contact us to access, correct, or delete your information, subject to applicable law.

8 . Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

9 . Data Security

We implement reasonable technical and organizational measures to help protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure.

10 . Children’s Privacy

Our sites and services are not directed to children under 13, and we do not knowingly collect personal information from children.

11 . Jurisdiction‑Specific Disclosures (United States & Canada)

We handle personal information in accordance with applicable privacy and consumer‑protection laws in the United States and Canada. Certain states or provinces may provide additional rights or impose specific obligations; where required, we will honor such rights and obligations when they apply to you and to our operations.

12 . Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. Your continued use of our sites/services after an update constitutes acceptance of the revised Policy.

13 . Contact Us

Questions or requests about this Privacy Policy or your information can be sent to: Email: [email protected]